CANCELLATION POLICY (GENERIC)

CANCELLATION & REFUND POLICY

LIT SPORTS TRAVEL MANAGEMENT SL (MEET FOOTBALL)

Last Updated: 15/01/2026

Company: LIT SPORTS TRAVEL MANAGEMENT SL

Registered Office: Calle Calvet 47, 1-2, 08021 Barcelona, Spain

Governing Law: Spanish Law

IMPORTANT NOTICE: This is a general cancellation framework. Your booking will be subject to program-specific cancellation terms which will detail exact refund percentages, deadlines, and conditions. These program-specific terms will be presented and must be accepted before payment.

1. INTRODUCTION

This Cancellation & Refund Policy applies to all sports travel programs offered by LIT SPORTS TRAVEL MANAGEMENT SL (trading as MEET FOOTBALL).

This policy outlines the general framework for cancellations and refunds. Each program booking is subject to specific cancellation terms that will be provided during the booking process and must be accepted before payment.

By completing a booking, you acknowledge that you have read and understood both this general policy and the program-specific cancellation terms applicable to your booking.

1.1 Right of Withdrawal / Cooling-Off Period

IMPORTANT: Travel packages are exempt from the standard 14-day cooling-off period for distance contracts under EU consumer protection law (Directive 2011/83/EU Article 16(l)).

Once you complete a booking and payment is processed, the cancellation terms outlined in this policy apply immediately. There is no automatic right to cancel within 14 days with full refund.

This exemption exists because travel services require immediate commitment and coordination with multiple suppliers. Cancellation terms are designed to reflect costs incurred based on timing.

2. GENERAL CANCELLATION FRAMEWORK

2.1 Cancellation Timing and Refunds

Refund amounts depend on the timing of your cancellation request and the specific program booked. As a general principle:

Earlier cancellations receive higher refunds
Refunds may range from 0% to 75% of amounts paid, depending on the program and timing
Specific refund percentages and deadlines are detailed in your program-specific terms
All refunds are subject to deduction of non-recoverable costs (see Section 4)

2.2 Deposit Refundability

Deposits are non-refundable except in cases of:

Company cancellation of the program (see Section 6)
Specific circumstances outlined in your program-specific cancellation terms

The deposit amount and its specific refundability conditions will be clearly stated in your program-specific terms.

2.3 Non-Payment of Balance

If the balance payment is not received by the deadline specified in your booking confirmation:

Automatic Cancellation:

Booking will be automatically cancelled without further notice
Cancellation is effective from the balance payment deadline date

Deposit Forfeiture:

The deposit paid is forfeited and non-refundable
This is treated as a cancellation by the customer

Reinstatement:

Reinstatement of cancelled bookings is at LIT SPORTS’s sole discretion
Subject to availability and may require full immediate payment
Administrative fees may apply

Important: To avoid automatic cancellation, contact us before the balance deadline if you need to discuss payment arrangements.

3. HOW TO CANCEL YOUR BOOKING

3.1 Cancellation Request Process

All cancellation requests must be submitted in writing via email to:

📧 contact@meetfootball.com (Global/Europe)

📧 info@youthfootballtours.in (India)

Definition of Written Request: Email communication sent to the above addresses. Verbal requests, WhatsApp messages, or social media messages do not constitute formal cancellation requests.

Your cancellation request must include:

Booking reference number
Name(s) of participant(s)
Program name and dates
Reason for cancellation (if applicable to refund eligibility)
Supporting documentation (if claiming visa rejection, medical emergency, etc.)

3.2 Effective Date of Cancellation

Cancellations are effective from the date we acknowledge receipt of your written request, not the date you send it.

Business Hours Processing: Cancellation requests received outside business hours (Monday-Friday, 9:00-18:00 CET) are processed on the next business day.

We will provide written confirmation of your cancellation request and the applicable refund amount within 5 business days of receipt.

3.3 Partial Cancellations

Partial cancellations (removing one or more participants from a group booking) are permitted subject to the following:

The same cancellation terms apply to the cancelled participant(s)
Removal of participants may affect the overall pricing structure
Group discounts may be adjusted if minimum group size is no longer met
Remaining participants’ fees may be recalculated based on new group size

GROUP BOOKING RECALCULATION:

If your booking qualified for a group discount and partial cancellation results in reduced group size:

Scenario A – New Group Size Still Qualifies for Discount:

Cancellation terms apply only to cancelled participants
Remaining participants maintain original pricing

Scenario B – New Group Size No Longer Qualifies for Discount:

Remaining participants’ pricing may be recalculated to standard rates
Price difference must be paid before program commencement
Alternatively, customer may cancel entire booking under standard terms

Price Recalculation Example:

Original: 5 participants @ €1,750 each (5% group discount) = €8,750

After cancelling 2: 3 participants @ €1,850 standard rate = €5,550

Previously paid for 3: €5,250

Additional payment required: €300

To avoid confusion, we will provide written confirmation of any price adjustments resulting from partial cancellations before processing.

4. NON-RECOVERABLE COSTS

All refunds are calculated after deducting non-recoverable costs that have been paid to third-party service providers on your behalf.

Non-recoverable costs may include but are not limited to:

Hotel and accommodation deposits or cancellation fees
Training facility bookings and venue hire fees
Activity bookings and event tickets
Insurance premiums (if insurance was included in package)
Visa application fees and consular charges
Administrative fees for booking and coordination
Payment processing fees and currency conversion charges
Third-party service provider charges that cannot be recovered

The specific non-recoverable costs applicable to your booking will depend on the timing of your cancellation and what has already been paid to third parties. We will provide a breakdown of deductions when processing your refund.

5. SPECIAL CIRCUMSTANCES

5.1 Visa Rejections

Visa rejection claims must include ALL of the following documentation:

Required Documents:

Official rejection letter from embassy/consulate:

Must be on official letterhead with stamps/seals
Must show applicant name matching booking
Must show date of rejection

Proof of timely application:

Copy of visa application submission receipt
Proof application was submitted at least 30 days before program start

Proof of proper documentation:

Copy of invitation letter (if we provided one)
Evidence that all required documents were submitted

Proof of payment:

Visa application fee receipt

NOT Accepted:

Screenshots of emails or messages
Verbal confirmations from visa agents
Applications submitted less than 30 days before program
Rejections due to incomplete applications or false information

Submission Deadline:

Must be submitted within 14 days of visa rejection
Must be submitted before program start date

Assessment:

We review each case individually
Refund amounts and conditions as specified in program-specific terms
Visa application fees and non-recoverable costs will be deducted
Decision is at LIT SPORTS’s reasonable discretion

Important: Visa rejections do not automatically entitle customers to full refunds. The specific terms for visa-related cancellations will be outlined in your program-specific cancellation policy.

5.2 Medical Emergencies

We strongly recommend travel insurance to cover medical and emergency cancellations.

Medical emergencies do not automatically entitle customers to refunds outside standard cancellation terms. Medical situations are subject to the same cancellation framework outlined in your program-specific terms.

Travel insurance typically covers cancellations due to illness, injury, or other medical circumstances. We can provide guidance on suitable insurance providers if requested.

5.3 Transfer and Substitution

Transfer requests are subject to approval based on the following criteria:

Timing Requirement:

Must be requested at least 30 days before program start
Requests within 30 days are generally declined except in exceptional circumstances

Eligibility Requirement:

Substitute participant must meet all program age and eligibility criteria
Substitute must complete full registration and medical forms

Fees:

Administrative fee: €50-€100 (varies by program, specified in program-specific terms)
Any price difference between original and current pricing must be paid

Approval Process:

Subject to availability in the program
LIT SPORTS reserves final discretion to approve or decline transfer requests

Not Available For:

Bookings made within 60 days of program start
Programs that are fully booked
After balance payment deadline has passed

Transfer requests must be submitted in writing to the email addresses in Section 3.1. Approval is not guaranteed.

6. COMPANY-INITIATED CANCELLATIONS

6.1 Cancellation by LIT SPORTS

If LIT SPORTS cancels a program due to insufficient enrollment, operational reasons, or other circumstances within our control, customers will receive a full refund of all amounts paid to LIT SPORTS.

This refund covers all payments made directly to LIT SPORTS. It does not cover costs paid directly to third parties such as flight tickets purchased independently, visa application fees, or other services not contracted through LIT SPORTS.

6.2 Notice of Cancellation

If we cancel a program, we will provide notice as follows:

Minimum Notice Period:

For cancellations due to insufficient enrollment: We aim to provide at least 30 days notice where reasonably practicable
For operational reasons within our control: 21 days notice
For force majeure or circumstances beyond our control: As soon as reasonably possible (may be less than 21 days)

Notification Method:

Primary: Email to registered email address
Secondary: SMS/WhatsApp to registered phone number
We will request acknowledgment of receipt

Customer Responsibility:

Ensure contact details are current
Check email regularly once booking is confirmed
Respond to our communications promptly

We cannot be held responsible for any consequential losses such as non-refundable flights, hotel bookings, or other arrangements made independently by customers.

7. FORCE MAJEURE AND EXTRAORDINARY CIRCUMSTANCES

7.1 Definition of Force Majeure

Force majeure events include circumstances beyond the reasonable control of either party, including but not limited to:

Natural disasters (earthquakes, floods, hurricanes, severe weather)
Pandemics, epidemics, or public health emergencies
War, terrorism, civil unrest, or armed conflict
Government actions, travel restrictions, or border closures
Strikes, labor disputes, or transportation failures
Any other event that makes program delivery impossible or illegal

7.2 Company Cancellation Due to Force Majeure

If LIT SPORTS cancels a program due to force majeure events that prevent us from delivering the service:

Customer Rights:

Full refund of all amounts paid to LIT SPORTS
Refunds will be processed once we receive confirmations from third-party providers regarding recoverable costs
We will work diligently to recover maximum amounts from suppliers
Refund processing may take 60-90 days due to supplier negotiations

Not Covered:

Costs paid directly by customers to third parties (flights, insurance)
Consequential losses or additional expenses incurred

Alternative Options:

Where feasible, we may offer program rescheduling
Credit toward future programs (at customer’s option, not obligation)

7.3 Customer Cancellation Due to Force Majeure

If you choose to cancel because of a force majeure event that does NOT prevent us from operating the program:

Standard Terms Apply:

Your program-specific cancellation terms remain in effect
Refund amounts based on standard cancellation schedule
Non-recoverable costs will be deducted

Travel Insurance: This scenario is why travel insurance is essential. Most comprehensive policies cover customer cancellations due to natural disasters, pandemics, government restrictions, and other force majeure events. We strongly recommend obtaining appropriate coverage.

8. REFUND PROCESSING

8.1 Refund Timeline

Approved refunds are typically processed within 30 business days of approval, subject to payment processor timelines.

Please note that the time for funds to appear in your account depends on your bank or payment provider and may take additional time beyond our processing period.

8.2 Refund Method

Refunds will be made to the original payment method used for the booking.

Credit/debit card payments: Refunded to the same card
Bank transfers: Refunded to the originating bank account
Alternative payment methods: Refunded via the same channel

If Original Method Unavailable:

Contact us immediately if your original payment method is no longer active
Alternative arrangements will be discussed on a case-by-case basis
Additional verification may be required for security purposes
Bank transfer fees may apply for alternative refund methods

8.3 Refund Currency

Refunds will be processed in the same currency as the original payment. Any currency conversion fees or exchange rate differences between payment and refund dates are the responsibility of the customer.

9. PROGRAM-SPECIFIC TERMS

This general policy provides the framework for cancellations and refunds. Your specific booking will be subject to program-specific cancellation terms that include:

Exact refund percentages for different cancellation timeframes
Specific deadlines and dates applicable to your program
Deposit amount and refundability conditions
Balance payment due date
Specific provisions for visa rejections (if applicable)
Transfer and substitution fees (if applicable)
Any program-specific exceptions or special conditions

These program-specific terms will be presented during the booking process and must be read and accepted before payment is made. The program-specific terms take precedence where they provide more detailed information than this general policy.

10. MODIFICATION OF BOOKINGS

Requests to modify bookings (such as changing program dates, accommodation preferences, or other details) are considered on a case-by-case basis.

Modifications are subject to availability
Administrative fees may apply
Price differences may need to be paid or refunded
Some modifications may not be possible due to third-party booking constraints

Important: Modification requests do not pause or extend cancellation deadlines. If you request a modification close to a cancellation deadline and the modification cannot be completed, standard cancellation terms will apply if you choose to cancel.

Modification requests should be submitted as early as possible to maximize flexibility and minimize costs.

11. TRAVEL INSURANCE RECOMMENDATION

We strongly recommend that all customers obtain comprehensive travel insurance covering:

Trip cancellation and interruption
Medical expenses and emergency medical evacuation
Personal accident and liability
Travel delays and missed connections
Baggage loss or damage

Travel insurance provides protection for scenarios not covered by our cancellation policy, including medical emergencies, family emergencies, and many force majeure situations. We can provide recommendations for suitable insurance providers upon request.

12. DISPUTES AND COMPLAINTS

If you have concerns about a cancellation or refund decision:

Contact us in writing at the email addresses provided in Section 3.1
Provide your booking reference and detailed explanation of your concerns
We will review your case and respond within 14 business days

Important: Formal complaints do not pause or delay refund processing timelines. If a refund has been approved, it will be processed according to the standard timeline in Section 8.1 while your complaint is being reviewed.

If you remain unsatisfied with our response, you may have the right to pursue alternative dispute resolution or legal action in accordance with the governing law provisions in our Terms and Conditions.

13. CHANGES TO THIS POLICY

We may update this general Cancellation & Refund Policy from time to time. Material changes will be communicated via our website.

The cancellation policy in effect at the time of your booking will apply to your reservation. Updates to the general policy after your booking date will not affect the specific terms you accepted.

14. GOVERNING LAW

This Cancellation & Refund Policy is governed by Spanish law and forms part of the Terms and Conditions between you and LIT SPORTS TRAVEL MANAGEMENT SL.

15. CONTACT INFORMATION

For cancellation requests or questions about this policy:

Company Name: LIT SPORTS TRAVEL MANAGEMENT SL

Trading as: MEET FOOTBALL

Registered Office: Calle Calvet 47, 1-2, 08021 Barcelona, Spain

Registration Number: B-75604868

Email:

📧 contact@meetfootball.com (Global/Europe)

📧 info@youthfootballtours.in (India)

REMINDER: This general policy provides the framework for cancellations and refunds across all our programs. Your specific booking will be subject to program-specific cancellation terms that detail exact refund percentages, deadlines, and conditions. These program-specific terms will be presented during booking and must be accepted before payment.

END OF CANCELLATION & REFUND POLICY

LIT SPORTS TRAVEL MANAGEMENT SL | Registered in Spain